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Resolve Disputes
with RDR & Order Insight
Automatically resolve pre-dispute cases with participating Rapid Dispute Resolution (RDR) issuers using a robust decision engine, customized by seller for real-time resolution
Resolve pre-disputes automatically
Resolve pre-disputes automatically via a robust decision engine with rules set by the seller
Accepted pre-disputes in real-time
Accepted pre-disputes are resolved in real-time with a cardholder credit
Improve customer experience
Improve customer experience with automatic resolution at the point of inquiry
Global Reach
Network of global issuers across multiple card brands
Thousands of participating issuers in global markets support quick resolution services at the pre-dispute stage, preventing a chargeback from ever occurring.
Reduced Risk
Resolved pre-disputes do not affect sellers Visa dispute ratio*, removing processing risks
Reduce demand on operations and costs associated with dispute management, while avoiding the constraints of high-risk monitoring programs.
Improved Experience
Exceed customer expectations by resolving pre-disputes quickly with a credit, improving brand loyalty
Extend your customer service through the issuer, supporting a better customer experience and increased loyalty.
Control
Sellers can resolve pre-disputes earlier in the process, controlling the post-purchase experience
Eliminate the blind spot in dispute submissions and determine which cases to resolve at the pre-dispute stage – by automation or quick review – and stop chargebacks from ever happening.
Watch RDR in action
Watch this short video to see how Verifi’s RESOLVE solution will help your business resolve disputes quickly and easily
Expanding global coverage across multiple card brands
Reduced manual requirements for dispute and chargeback processing
Robust reporting and analytics
Benefits of RDR
Rapid Dispute Resolution promptly resolving customer complaints before they escalate to chargebacks, this tool effectively helps maintain a low chargeback-to-transaction ratio, contributing to a more favorable business environment.
Access global network of Visa issuers
Order Insight®
Issuers and cardholders access detailed purchase information from sellers via a global data-sharing network to prevent disputes at first customer inquiry.
CE3.0 qualified transaction data can enhance deflection of Visa 10.4 disputes*
Reduce customer billing confusion
Improve the customer experience
Cardholder Digital Experience
Self Serve Online Banking
Customers access digital receipts in their online portal or mobile app.
Call Center Experience
Live Customer Support
Call center agents enhanced transaction detail through back-end banking platform
Fraud Dispute Deflection
Systematic Dispute Deflection
CE3.0 lets sellers more easily identify first-party misuse and block future disputes.*
Order Insight connects sellers to issuers to provide customers with seller business and purchase details in real-time, at point of inquiry to clarify confusion and prevent disputes.
Why Order Insight?
Enhanced Deflection to Combat First-Party Misuse
Enhance deflection of Visa 10.4 disputes with CE3.0*
Deflect first-party misuse Visa 10.4 disputes with enhanced qualified transaction detail. Order Insight provides qualified merchant data to Issuers to identify and block first-party misuse, reducing fraud and dispute ratios at the pre-dispute stage.
Expansive Global Network
Network of global issuers across multiple card brands
One integration connects you to a global network of 100% of all Visa issuers and expanding coverage of non-Visa issuer portfolios.
Dispute Prevention with Data Transparency
Data transparency reduces cardholder confusion and provides an opportunity to validate sales
Make it easy for customers and issuers review purchase details at transaction inquiry, to combat friendly fraud, preventing unnecessary disputes and fraud claims.
Improve Customer Post-Purchase Experience
Present compelling evidence to cardholders at initial inquiry to validate sales and combat first-party fraud
Empower your customer with simple, on-demand access to order details to self-resolve purchase inquiries with participating issuers.
Prevent disputes before they count against Visa’s dispute ratio
Grow brand loyalty by clarifying transaction confusion and purchase history
Benefits of Order Insight
Enrich the customer experience with data transparency
The Dispute Management Process
Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s RESOLVE solution includes RDR and CDRN which enables sellers to provide an automated resolution or a seller-initiated credit at the pre-dispute stage.
Need More Details about RDR & Order Insight ?
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