[Hong Kong, June 4, 2024] – Austreme, a leading acquirer risk solution provider today announces it has entered into a global reseller partnership agreement with Verifi, a Visa Solution.
Through their partnership, Austreme and Verifi will expand dispute management services into the Asia Pacific region with products such as Rapid Dispute Resolution (RDR) and Order Insight, creating opportunities to prevent and resolve pre-disputes before they escalate to chargebacks.
Order Insight prevents disputes by offering issuers and cardholders access to detailed purchase and order information from sellers through a global data-sharing network. By retrieving crucial billing information, Order Insight prevents disputes at the initial customer inquiry, significantly minimizing customer billing confusion and enhances the cardholder experience. Order Insight can also systematically deflect disputes confirmed to be first-party misuse, which is the #1 fraud attack experienced by merchants in 2023 (Source: MRC Payments and Fraud Report, 2024)
RDR empowers merchants to automatically resolve pre-dispute cases with participating issuers through a robust decision engine. By customizing alert rules set by the merchant, cardholder disputes can be resolved in real-time – lowering friction, heightened customer satisfaction and an overall reduction in chargebacks.
“We are excited to partner with Austreme to expand our post-purchase solutions coverage in the Asia Pacific market, and grow our network of participating merchants. Our products are a great complementary service to Austreme, providing enhanced risk management tools for merchants to reduce financial losses and remove unnecessary disputes from the payment ecosystem.” stated Karen Coffey, Global Head of Channel Partnerships for Verifi.
“We anticipate fostering a fruitful cooperation with Verifi. We hold the hopeful expectation that through the utilization of these two advanced solutions, RDR and Order Insight, we will be able to offer proactive and expeditious assistance in resolving disputes between merchants and customers and enhancing their customer service capabilities.” Stated Terence Chau, Director of Austreme.
With an array of services including Rapid Dispute Resolution, Order Insight, and Chargeback Prevention, Austreme has substantially enhanced the merchant acquiring solution, providing merchants and acquirers with a comprehensive suite of tools. Austreme’s dedication to develop its own as well as partner new acquiring and merchant risk technologies, coupled with an extensive understanding of the dispute management landscape; ensure that merchants receive unparalleled support and guidance throughout the process of adopting and leveraging these services.
Austreme’s expansive global network and strong commitment to data transparency forge an ideal partnership to deliver Verifi’s services to merchants seeking to improve customer satisfaction and effectively manage disputes.
For media inquiries, please contact:
Mr. Dominic Chow
Austreme
Email: marketing@austreme.com
About Verifi:
Verifi, A Visa Solution is a leading provider of next generation post-purchase solutions, that streamline the dispute process and improve the customer experience. Available for all major card brands, Verifi solutions help merchants globally to prevent and resolve disputes by sharing compelling evidence, data transparency and merchant-initiated or rules-based refunding. Verifi equips merchants, issuers and acquirers to reduce financial loss, create operational efficiencies, and remove unnecessary fraud and first-party misuse disputes from the payment ecosystem. Visit: verifi.com.
About Austreme:
Austreme is an industry leader specializing in e-commerce acquiring risk management technologies and services. Austreme provides a wide range of services globally including web content monitoring, transaction laundering detection, merchant fraud investigation, intelligent customer service, dispute management and chargeback prevention. Austreme is a registered Visa Third Party Agent (TPA) and Mastercard Merchant Monitoring Service Provider (MMSP). For more information about Austreme, please visit www.austreme.com.