Intelligent Customer Service Deliver Exceptional Customer Experiences
Intelligent customer service turns buyer disputes into likes
Intelligent Customer Service (ICS) provides online merchants with the capability to create a seamless customer experience. It interacts with buyers on behalf of the merchant and is designed to respond to buyers’ inquiries and requests precisely when they are needed.
what is ics?
(Intelligent Customer Service)
ICS, Intelligent Customer Service is an artificial intelligence system that interacts with buyers on behalf of a merchant. The AI system is programmed to respond to buyer queries and requests, and it can simulate a human conversation by using natural language processing.
what does ICS Provide?
Advantages of ICS
Improve buyers’ online shopping experience
Enable seamless and personalized assistance to resolve buyer shopping enquiries, such as order status or shipment updates. Deliver exceptional customer experiences to maintain customer retention – in just a few clicks!
Simplify E-commerce
ICS revolutionizes the buyer-seller interaction, eliminating friction and delays between buyer enquiries and seller responses. Customers can stay updated on every step of their order – from delivery updates to post-purchase support.
Resolve Buyers Disputes
Streamline customer service operations by automating rapid responses to generic customer orders and transaction enquiries – significantly minimising customer disputes. Demonstrate a proactiveness to customers
Issue receipts for Buyers
With ICS, merchants can effortlessly issue receipts to their buyers, ensuring a smooth and efficient shopping experience. Say goodbye to manual receipt generation and let our system handle it for you.
Cost-effective
ICS reduces operational costs by automating repetitive customer service tasks, providing 24/7 support, and handling a large volume of inquiries – allowing merchants to focus time and resources on other business operations
Multilingual support
ICS supports multiple languages, allowing merchants to expand and support their customer base globally, by leveraging language recognition and translation capabilities to communicate with customers in their preferred languages.
Use cases for Intelligent Customer service
Customer enquiries and support
Issue order receipt automatically
Order tracking and delivery updates
Transaction related enquiries
Reduce Friendly Fraud Rate
How has ICS improved customer service ?
By automating 65-80% of repetitive tasks, customer service and support agents can focus on more challenging and complex issues that require human interaction. ICS also provides 24/7 availability, consistent service, proactive help, personalized service, and more.